FAQ
Parties and Weddings
Do you supply for parties and weddings?
Yes! We offer a variety of specialist wines and discount prices for bulk buying. Sale or return and glass hire available.
Payment
It says that I cannot pay online and that it has to be over the phone, is this safe?
Yes it is perfectly safe! As a small independent retailer, we do not yet have online payment capabilities so instead will call you after you have placed your order to take payment. It is both a quick and safe process!
Delivery
Where do you deliver too?
Please use our postcode checker to see if your address is eligible for delivery.
What if my area is not eligible for delivery?
We offer click and collect services for all orders. Additionally, we may deliver to addresses outside of our catchment depending on order size, please call 01803 866 357 for more details.
When will my order arrive?
When we call you to confirm your order and take payment, we will also give you a delivery date/time.
Returns
Can I return items?
All items can be returned instore for a full refund. All we ask is that items are returned in a resalable condition and with all labels intact.
Contact
How can I contact Totnes Wines?
Please call us on 01803 866 357 or email us at ENQUIRIES@TOTNESWINE.COM. If you prefer to meet us in person, pop into our shop on Totnes high street! Our address is:
36 High St, Totnes
Devon, TQ9 5RY.
36 High St, Totnes
Devon, TQ9 5RY.
